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Dedicated to safety, always front of mind – safety is our way of life. Dedication to safety is one of our five values, and our commitment to the safety of our customers, our employees and all third parties interacting with our business remains unwavering.
By its nature, the transport industry involves safety risk, with many millions of customers travelling on our services every year. This is why we take seriously our duty of care to ensure that our customers and other stakeholders can use our services safely and that our employees have a safe place to work. While the industry we operate in has significant inherent safety risk, we are determined to achieve our long-term goal of zero harm.
We maintain robust safety management systems throughout the Group, with a clear focus on ensuring compliance with policies, processes, and procedures.
Be Safe, our safety behavioural change programme, builds on this, making safety a personal core value for every employee.
Alongside this, we continue to invest in sophisticated technology solutions to assist our teams in delivering first class safety, reducing incidents and monitoring and managing performance. We are proud of the safety culture we have worked hard over many years to establish.
Be Safe
Be Safe is our Group-wide approach to embed safety as a personal core value for all colleagues through behaviour change. The central elements of our Be Safe programme, including daily conversations (touchpoints) to reinforce good safety behaviours, have proved even more important for safety engagement in light of the coronavirus pandemic.
Weekly Be Safe debrief sessions for managers and supervisors are used for knowledge sharing and to strengthen understanding around best practice.
Safety leadership and governance
Strong leadership from the top is a key feature of our safety culture. Our Executive Committee chaired by the Chief Executive, oversees the Group’s safety strategy and the performance, procedures and practices of our divisions and operating companies. It supports the Responsible Business Committee in promoting a positive safety culture across the Group. Discussions also take place monthly at business review meetings with each division. It monitors relevant legislation and updates to standards as part of our control framework and commitment to maintaining safety compliance.
Read more about safety in our Annual Report and Accounts 2022.
Health and Safety Policy