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First Rail Consultancy

Welcome to First Rail Consultancy, transport operations innovation built through experience

Our Expertise

First Rail Consultancy delivers tangible results for our clients. Our teams are led by experienced professionals who understand every aspect of a transport company’s business. Many have an operational background.



Analysis and Modelling

Analysis and Modelling

Our team of analysts has wide ranging skills, from competition and fares analysis to report writing. We provide the link between the finance team and subject matter experts, ensuring an appropriate level of technical support.

Analysis and Modelling

Sustainability Analysis and Modelling for train operators and a major route upgrade

We designed, built, and ran a bespoke model that assessed the carbon emissions impact, and associated costs, of different timetable and electrification options for a major route upgrade service study. We also reviewed and developed environmental KPIs for some train companies' business plans. This included identifying process improvements for data collection, appraising different reporting tools and subsequently creating best practice reporting. Throughout the projects, communication with stakeholders was paramount to understanding current processes, their aspirations and sharing outputs.


Commercial and Customer Experience

Commercial and Customer Experience

Our commercial and customer experience function provides a strategic view of the markets, assisting clients in operational decisions and business case development.

Commercial and Customer Experience

Engineering

Engineering

Our engineering team works with engineering/ maintenance functions to ensure the continuity of service through the maintenance and sustainability of the fleet and support facility assets.

Engineering

Operations

Operations

We provide professional experience across every aspect of a transport operator. We drive organisational change, enhance efficiency, leverage technological advancements and use our broad range of knowledge to apply best practice solutions to operating risks.

New open access operator

We designed, mobilised and embedded the planning, control and performance function to meet a lean operator model, focused on a digital and data concept of operations. We also provided senior leadership resource for around eight months to establish operations following launch of the new services.

People & Organisation

Organisational Development and Human Resources

Our people and organisation team supports our operators and clients by providing organisational design, workforce strategy, employee engagement activity, industrial relations, and training design.


Performance

Performance

With extensive experience in transport data analytics and performance management, the performance team provides continual support to operators across a range of areas.

Performance

Planning

Planning

We have a track record of supporting and growing existing operations and developing new contracts and open access opportunities through interpreting market analysis, capacity and resource constraints.

Traincrew diagram support

A major train company required traincrew diagramming support due to staff turnover and a vacancy gap. We provided support for six months to offer training for their new starters and help meet timescales for traincrew diagramming. While recruitment was ongoing, we also covered for a vacant senior management role to monitor delivery of timetable change bids and support the team.

Programme and Project Management

Planning

We scope, plan, deliver, recover and review changes, projects, programmes and portfolios. Our team are conversant with different methodologies to augment existing delivery teams or are able to provide a full delivery service from concept development and business case through to business acceptance.

Operations


Writing, Editorial and Graphics

Writing, Editorial & Graphics

Our writing, editorial and graphics team are skilled in producing a range of different documents including business plans, business cases and feasibility studies; the team is also well-versed in external and internal comms, and running writing workshops.

Planning


Major station upgrade

An operator’s major station required investment as a result of its dated condition, a wider regeneration programme within the city and the train operator’s investment in improving rolling stock and services to the area. Our consultants developed and wrote a comprehensive business case for the city’s local authority to win funding from its Local Enterprise Partnership. We engaged with numerous stakeholders, developed a suite of options for the station upgrade, analysed these and recommended a specific option. The business case was structured and written in an appropriately compelling manner and secured the required funding. The station upgrade has since been delivered.


Our Clients

First Rail Consultancy is proud to work with a wide range of clients and train operating companies, providing specialist, industry specific expertise to solve complex challenges.

First Bus

Transpennine Express

Mistral Data

ScotRail

Rail Delivery Group



Our skills and experience have been formed and honed by supporting FirstGroup train operating companies, drawing upon the vast knowledge and experience found within these operators.

This puts us in a unique position in the consultancy space with real-world exposure to the rail industry. We provide consultancy expertise to these FirstGroup operators:

GWR

Avanti West Coast

lumo

West Coast Partnership Development

Hull Trains

First London Cableway

First Tram Operations



FirstGroup is one of the most experienced transport operators in the UK, meaning we are ideally positioned to work with our partners to add value and improve services. Across our diverse range of operations, we are working with industry partners and stakeholders to provide better rail and bus services, keeping people moving and communities prospering across the country.


Careers

We are a diverse and welcoming team that places great emphasis on career progression, training and exciting projects in a welcoming environment – a great place to work with a supportive team.

At First Rail Consultancy, we focus on developing and managing talent, fostering a high-performance culture, and establishing and monitoring key objectives and standards to provide support to our operating businesses and external transport clients. We look to find the best people from a range of professional and educational backgrounds. So whether you’re a recent graduate, a rail industry veteran or just looking to move into the exciting world of rail, we’d love to hear from you.

Careers

Full details on the range of positions available at First Rail Consultancy can be found here.


Contact Us

First Rail Consultancy

8th floor, The Point, 37 North Wharf Road, London W2 1AF

Email: [email protected]

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