Our People

First Bus

First Rail

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We employ over 30,000 people in depots, stations and offices, providing vital services which connect people and communities. Our people are at the heart of our business, and we are extremely proud of the way they have kept customers moving during the pandemic.

The business imperative

FirstGroup is a leading UK transport operator providing easy and convenient mobility, improving quality of life by connecting people and communities. We are committed to increasing the diversity of our workforce to better understand and meet the needs of the diverse customers and communities we serve. We recognise that attracting and retaining people with different backgrounds and experiences requires an inclusive culture where everyone feels valued and respected. We provide training, development, apprenticeship, rewards and benefits to colleagues along with fair wages and access to wellbeing initiatives. These are vital to ensure we have a happy, healthy workforce.

Our aims and commitments

Our aims	Our commitments
Our aims Diversity and inclusion We value diversity and inclusion, and our workforce represents the communities we serve, increasing effective participation and equal opportunities	To develop and implement a plan to attract, recruit and retain a diverse workforce and foster a culture of inclusion To increase the diversity of employees reaching management roles by investing in programmes to support the development of underrepresented groups To provide employment opportunities for people from disadvantaged or underprivileged backgrounds to promote social mobility and economic development, while increasing workforce diversity To build the necessary skills within our workforce to support the transition to a low-carbon economy To promote and invest in STEM (science, technology, engineering and mathematics) education, increasing the number of young people with the skillsets needed by the transport sector of the future To engage and empower employees to become ambassadors for the business and advocates of sustainable transport To provide a proactive employee wellbeing plan with programmes for all, which promote and enable mental, physical and social wellbeing, including industry-specific needs To pay our employees a competitive wage and encourage others within our sphere of influence to do the same
Skills for the future Our people have the skills, expertise and knowledge to drive the transition to a sustainable future
Wellbeing Our culture means that our employees are supported towards good mental and physical wellbeing

Our aims

Our commitments

Our aims

Diversity and inclusion
We value diversity and inclusion, and our workforce represents the communities we serve, increasing effective participation and equal opportunities

To develop and implement a plan to attract, recruit and retain a diverse workforce and foster a culture of inclusion
To increase the diversity of employees reaching management roles by investing in programmes to support the development of underrepresented groups
To provide employment opportunities for people from disadvantaged or underprivileged backgrounds to promote social mobility and economic development, while increasing workforce diversity
To build the necessary skills within our workforce to support the transition to a low-carbon economy
To promote and invest in STEM (science, technology, engineering and mathematics) education, increasing the number of young people with the skillsets needed by the transport sector of the future
To engage and empower employees to become ambassadors for the business and advocates of sustainable transport
To provide a proactive employee wellbeing plan with programmes for all, which promote and enable mental, physical and social wellbeing, including industry-specific needs
To pay our employees a competitive wage and encourage others within our sphere of influence to do the same

Skills for the future
Our people have the skills, expertise and knowledge to drive the transition to a sustainable future

Wellbeing
Our culture means that our employees are supported towards good mental and physical wellbeing

Our policies

All FirstGroup businesses are committed to a working environment where everyone is treated with dignity and respect, and where a culture of equal opportunity is fostered and nurtured. Our Group Dignity at Work and Group Equal Opportunities and Diversity policies explain our position clearly.

FirstGroup Dignity at Work Policy

FirstGroup Equal Opportunity and Diversity Policy

Diversity and inclusion

We value diversity in capabilities, experiences, perspectives, and approaches and are committed to creating a diverse workforce and inclusive culture that is important for both our people and our business to thrive.

Skills for the future

Each of our brand companies offers training and development opportunities to help our people grow in their role and beyond. And because we're a multi-brand business, development opportunities aren't restricted to any single company.

Wellbeing

We are committed to proactively building a supportive culture and embedding mental, emotional, physical, social and financial wellbeing throughout our business.

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