Scotland’s biggest bus company, First Glasgow, today (Tuesday 14 October) confirmed that it has appointed a new Business Director for its Lanarkshire operations.
Margaret Mayer joins First from Danish technology firm, Steelseries. Reporting to Fiona Kerr, Managing Director of First Glasgow, Margaret heads up the company’s extensive Lanarkshire operations.
Fiona Kerr said: “Margaret joins First with an impressive track record in a range of other industries and brings with her a string of accolades that highlight her passion for customer service.
“This is a key appointment for us, in a position created to ensure that our Lanarkshire business receives the focus and attention it deserves. Margaret’s flair for customer service, her fresh thinking and innovative approach are a perfect fit to lead the business forward, and reflects our commitment to delivering customer focused services for our passengers in Lanarkshire.”
Margaret, who is based at First’s Blantyre depot in Lanarkshire, said: “Opportunities like this don’t come round too often and so I’m delighted to be in post and already relishing the new position. Despite having just started the role, I can see that across Lanarkshire we have a fantastic team who are absolutely committed to providing first class bus services.
“My overarching aim is to encourage more customers to use our buses. We want new passengers to try travelling with us and infrequent customers to board our buses more often. In order to do that we will be working incredibly hard to deliver even better services for our customers.”
Margaret Mayer was born in South Queensferry and began her career working for Scottish Malt Distillers, before spending 25 years working in the Electronics industry. In 1997 she joined public services provider Amey as Account Director and under her leadership, the team won numerous awards for customer service and innovation. In 2013 she left Amey to fulfil a lifelong ambition to work abroad and undertook a 12 month contract with Danish company, Steelseries.
First operates around 200 buses across 20 routes in Lanarkshire from two depots at Blantyre and Overtown. First’s services connect Glasgow City Centre with towns and villages across Lanarkshire including Airdrie, Bellshill, Blantyre, Cambuslang, Coatbridge, Cumbernauld, East Kilbride, Hamilton, Motherwell, Rutherglen and Wishaw.
In the last 12 months First has invested £8.6million in 48 brand new, state of the art buses to help support the launch of the "Lanarkshire Connect" network brand.
ENDS
For more information, please contact Stephanie Todd, PR Manager Scotland, First Bus on 07525 936671 or email [email protected]
NOTES TO EDITORS
FirstGroup plc is the leading transport operator in the UK and North America with revenues of more than £6.7 billion a year. We employ approximately 117,000 employees and transport around 2.5 billion passengers a year.
Our vision is to provide solutions for an increasingly congested world… keeping people moving and communities prospering.
UK Bus
FirstGroup is one of Britain’s largest bus operators with around a fifth of bus services outside London. A fleet of some 6,400 buses carries approximately 1.6 million passengers a day in a huge number of communities including 40 of the UK's largest towns and cities. We operate Greyhound UK providing regular intercity coach services linking South Wales and Bristol Airport, and we also operate some US-style yellow school buses and have a fleet of coaches available for charter. We also operate the Aircoach network in Ireland.
First Glasgow
First Glasgow is the largest bus operator in the city running services on more than 80 different routes. The company operates more than 950 buses and employs around 2,400 staff. For more information please visit www.firstgroup.com/glasgow