Contact us

For our customers

For all customer queries relating to our specific business divisions, including lost property enquiries, customer complaints, or timetable information please contact the specific operating company using the ‘For our customers’ navigation at the top of the web page or follow the links below.

First Bus - https://www.firstbus.co.uk/help-support/contact-us Tel: 0345 646 0707

First Rail

• Avanti West Coast - https//www.avantiwestcoast.co.uk/help/contact-us
• Great Western Railway (GWR) - https://www.gwr.com/help-and-support/contact
• Hull Trains - https://www.hulltrains.co.uk/customer-services/
• Lumo - https://www.lumo.co.uk/
• South Western Railway - https://www.southwesternrailway.com/contact-and-help/contact-us

Careers

For career enquiries related to First Bus, please contact [email protected]

For all other areas, please visit the 'Contact us' section of the FAQs page of our careers site.

To find out about current vacancies, please visit our careers website. 

Employee Queries

For enquiries related to First Bus, please contact [email protected]

For enquiries related to First Rail, please contact [email protected]

For enquiries related to Group functions, please contact [email protected]

Shareholder Information 

Equiniti are our registrars. They can be contacted using the Shareholder Helpline: 0371 384 2046 (or from overseas on +44 (0)121 415 7050)* or in writing to: Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA or through the Shareview website at www.shareview.co.uk.

* Calls to this number are charged at 8p per minute plus network extras. Telephone lines are open from 8.30am to 5.30pm, Monday to Friday.

Account Queries

For supplier accounts payable queries, please contact:

Accounts payable team (01224) 629500 (option 1)

MOJ Portal Details

FirstGroup/Transportation Claims C00354