Steve's career in the railway industry spans almost 30 years, during which time he has gained significant experience in all aspects of rail management. He started his working life with British Rail and held various senior posts before becoming Operations and Safety Director at ScotRail, coinciding with FirstGroup taking over the franchise in 2004. He was appointed Managing Director of First ScotRail in 2009. Under his leadership, First ScotRail achieved the highest ever levels of customer satisfaction and punctuality in the franchise's history and won countless awards including Rail Operator of the Year in 2014 and Scottish Public Transport Operator of the Year in both 2012 and 2013.