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FirstGroup at a glance

FirstGroup

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During the last year around two billion passengers relied on us to get to work, to school or college, to visit family and friends, and much more.

Key facts:

  • We have 100,000 employees across the Group
  • We have revenues of approximately £5.7bn a year
  • We carry around two billion passengers a year
  • We operate, manage or maintain combined fleets of 50,000 vehicles

We operate five divisions which draw on common skills and expertise, but which are varied by geography, customer base and a mix of contract and passenger revenue. Our broad footprint in the UK and North America gives us experience of two of the most developed markets in the world for transport services, and a breadth of expertise across different regulatory and contractual environments.

This means we can be confident that, whatever the specific transport challenge is, somewhere across our business we have already identified and implemented a solution which will work.

We have a competitive advantage as a result of our scale and the diversity of our portfolio of businesses: We design and operate hundreds of networks in partnership with our communities, procure, maintain and operate around 50,000 vehicles; hire, train and manage 100,000 employees; and transported two billion passengers last year.

Our overall strategy is to leverage our scale and the breadth of our global expertise for the benefit of our local markets. Somewhere in our operation we have already developed best practice for virtually every element of our work. And if we haven’t yet, we have the breadth of employee knowledge and experience to know where to find it.

As well as serving a huge range of passengers in the UK and North America, we work with national governments, state and local authorities, school boards and universities to meet their transport needs. Partnership is at the heart of our success across our businesses. We work closely with procuring authorities, industry partners and communities everywhere, so we can best understand and respond to their specific needs and deliver solutions to congestion, helping stimulate the local economy and deliver good value for customers. In turn, stakeholders know that by working with us, they have access to our depth of knowledge and vast experience, which includes the latest thinking and the best of our global expertise.

Each of our businesses has a market-leading position in a sector which is key to driving economic growth and essential to creating strong and sustainable communities. As a private sector operator we are well placed to deliver the most innovative and efficient solutions to the congestion which results from the growth of urbanisation across the world. We continuously improve our performance by sharing best practice across our businesses. This allows us to deliver high quality, safe and reliable services which meet the needs of customers and the communities we serve.