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Shareholder FAQs

Q: When is your financial year end?
A:

Our financial year end is 31 March.

Q: Where are your shares traded?
A:

FirstGroup plc shares are traded on The London Stock Exchange under the RIC code of FGP.L.

Q: When is your next results announcement?
A:

For up to date information please refer to the financial calendar on this site.

Q: How can I get a copy of the Annual Report?
A:

Our Annual Reports can be found on the reports and presentations page

Q: When is the next Annual General Meeting?
A:

Please see our Annual General Meeting page

Q: Who are your registrars?
A:

Equiniti are our registrars. They can be contacted using the Shareholder Helpline telephone: 0871 384 2046 (or from overseas on +44 (0)121 415 7050)* or in writing to: Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA or through the Shareview website at www.shareview.co.uk.

* Calls to this number are charged at 8p per minute plus network extras. Telephone lines are open from 8.30am to 5.30pm, Monday to Friday.

Q: How do I buy or sell shares?
A:

A bank or building society, stockbroker, or independent financial advisor will be able to advise you.

Q: Do you provide a low cost share dealing service?
A:

No, at the moment we do not offer this service.

Q: Can I transfer my shares into an ISA?
A:

Yes. You should contact an independent financial advisor for further information.

Q: Do you offer an ISA?
A:

No, at the moment we do not offer this service.

Q: How do I transfer shares into another person's name?
A:

Please contact Equiniti on telephone: 0871 384 2046 or in writing to: Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA.

Q: Can I have my dividends paid directly into my bank account?
A:

Yes, you can do this by setting up a dividend mandate or payment instruction. Please contact Equiniti on telephone: 0871 384 2046 or in writing to: Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA.

Q: What if I don't receive my dividend?
A:

Please contact Equiniti on telephone: 0871 384 2046 or in writing to: Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA.

Q: When are the dividend payment dates?
A:

For up to date information please refer to the financial calendar on this site.

Q: What do I do if I have lost my share certificate?
A:

Please contact Equiniti on telephone: 0871 384 2030 or in writing to: Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA.

Q: How can I find out how many shares I currently hold?
A:

Please contact Equiniti on telephone: 0871 384 2030 or in writing to: Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA. You can also check your shareholding online by registering at www.shareview.co.uk.

Q: My personal details have changed – who do I need to inform?
A:

Please contact Equiniti on telephone: 0871 384 2030 or in writing to: Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA

Q: Do you provide any shareholder incentives or discounts?
A:

It is not Group policy to offer travel or other discounts to shareholders, as they may be used only by a small number of individuals. The Group would rather maximise dividends, which are of benefit to all shareholders.

Q: Why do I receive more than one copy of the report and accounts?
A:

There may be more than one account registered in your name. Please contact Equiniti on telephone: 0871 384 2030 or in writing to: Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA to request that the accounts are combined. There is no charge for this service.

Q: Will direct mail organisations get my details from the share register and send me unsolicited mail?
A:

As the Company's share register is, by law, open to public inspection, shareholders may receive unsolicited mail from organisations that use it as a mailing list. To limit the amount of unsolicited mail you receive write to the Mailing Preference Service, FREEPOST LON20771, London W1E 0ZT or register online at www.mpsonline.org.uk.