For our customers
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Information for shareholders

The Company’s share register is maintained by the Company’s Registrar, Equiniti. If you have any questions about your shareholding in the Company or need to notify any changes to your personal details, you should contact Equiniti directly using one of the methods listed below:

Aspect House
Spencer Road
West Sussex
BN99 6DA

Tel: 0371 384 2046* (or from overseas on +44 (0)121 415 7050)

Online: (from here, you will be able to securely email Equiniti with your enquiry)

Telephone lines are open from 8.30am to 5.30pm, Monday to Friday.

Electronic shareholder communications

FirstGroup uses this website as its primary means of communication with shareholders provided that the shareholder has agreed or is deemed to have agreed that communications may be sent or supplied in that manner.  Electronic communications allow shareholders to access information instantly as well as helping FirstGroup reduce its costs and its impact on the environment.  Shareholders that have consented or are deemed to have consented to electronic communications can revoke their consent at any time by contacting the Company’s Registrar, Equiniti.

Shareholders can sign up for electronic communications online by registering with Shareview, the internet based platform provided by Equiniti.  In addition to enabling shareholders to register to receive communications by email, Shareview provides a facility for shareholders to manage their shareholding online by allowing them to:

  • Receive trading updates by email;
  • View their shareholdings;
  • Update their records, including change of address;
  • view payment and tax information; and
  • vote in advance of company general meetings.

To find out more information about the services offered by Shareview, please visit


If shareholders have a small number of shares and the dealing costs or the minimum fee make it uneconomical to sell them, it is possible to donate these to ShareGift, a registered charity, who provide a free service to enable shareholders to dispose charitably of such shares.  More information on this service can be found on

or by calling +44 (0)20 7930 3737.

Duplicate shareholder accounts

If you receive more than one copy of Company mailings this may indicate that more than one account is held in your name on the register. This happens when the registration details of separate transactions differ slightly. If you believe more than one account exists in your name you may contact the company's registrar to request that the accounts are combined. There is no charge for this service.

Half-yearly results

Our half-yearly results are normally announced on the London Stock Exchange in November and are made available on this website in the form of a press release. Shareholders that have signed up for electronic shareholder communication will be sent a notification when these are available on this website. If you wish to receive a hard copy, please contact the Company Secretary on

Employee share schemes

Employees with queries about shares held in the Company’s employee share schemes should contact:

BAYE, and SAYE 2014
The Pavilions
Bridgwater Road
Bristol, BS99 7NH
Tel: 0844 472 6011 (open Monday – Friday 8.30am - 5.30pm)

SAYE 2011/12, 2012/13, 2013/14
Yorkshire Building Society
Yorkshire Building Society Share Plans
1 Filey Street
Bradford BD1 5AT
Tel: 0845 1200 300 (or from overseas on +44 (0)1274 705 758)

FirstGroup plc’s policy on discounts for shareholders

Shareholders are reminded that it is not Group policy to offer travel or other discounts to shareholders, as they may be used only by a small number of individuals. The Group is focused on overall returns, including dividends, which are of benefit to all shareholders.

Corporate Communications and Investor Relations Department:
FirstGroup plc
50 Eastbourne Terrace
London W2 6LG
Tel: +44 (0)20 7725 3354
Fax: +44 (0)20 7636 1338

Principal and Registered office:
FirstGroup plc
395 King Street
AB24 5RP
Tel: +44 (0)1224 650100
Fax: +44 (0)1224 650140