For our customers
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Always front of mind, safety is our way of life. Our goal is for zero injuries and we continue to evolve and develop our safety programmes to achieve this across the Group. We also recognise that work, health and wellbeing are closely linked, and we collaborate with our employees to create safe, supportive work environments and promote the broader benefits of a healthy lifestyle.

Key achievements

  • 3% reduction in our Group-wide lost time injury rate*, reaching 8.1 instances per 1,000 employees in 2014/15 
  • Strong performance in North America, with a 51% reduction in passenger injuries per million miles in Greyhound this year, a 46% reduction in First Transit, and a 15% reduction in First Student
  • Sharing of best practice and learning from leading experts at our Group Safety Conference in December 2014, focusing on the science of behaviour change for safety
  • 2 meetings of our Board Safety Committee during 2014/15.

Progress against targets

What we said we’d do

Reduce employee injury rate (per 1000 employees) by 6%

What we did - Our normalised employee injury rate decreased by 1% this year to 35.2 (2013/14: 35.7) but remained below target. The number of days lost has reduced by 6% year on year, meeting our target.

Reduce Lost Time Injury* rate (per 1000 employees) by 9%

What we did - Our normalised Lost Time Injury rate* reduced by 3% in 2014/15 to 8.1 (2013/14: 8.4). This was better than target in all divisions except UK Bus, where this KPI remains an important focus.

Reduce passenger injury rate (per million miles) by 10%

What we did - Our normalised passenger injury rate increased by 5% in 2014/15 to 4.5 (2013/14: 4.3). The rate of passenger injuries per million miles improved significantly across all of our North American divisions, but was below target in the UK, resulting in the overall adverse trend of 5% year on year. Plans for augmenting our safety culture are ongoing, led in the coming year by a programme to reinforce safety as a personal core value for all employees throughout the Group.

Reduce vehicle collision rate** (per million miles) by 11%

What we did - Our normalised vehicle collision rate increased by 7% this year to 17.0 (2013/14: 15.9), however the severity of incidents has reduced across all categories.

Reduce SPAD*** (Signals Passed at Danger) rate (per million rail miles) by 19%

What we did - Our normalised SPAD rate increased by 8% this year to 0.56 (2013/14: 0.52).

Reduce incidents of sleeping children in First Student (per million miles) by 56%

What we did - Our normalised rate of incidents of sleeping children decreased this year to 0.02 (2013/14: 0.03) - an improvement but below target.

* Over one day, and excludes assault, shock and trauma
** Excludes rail
*** Category A only