For our customers
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Accessibility

We are committed to supporting customers with disabilities or restricted mobility and recognise that access to public transport services is often fundamental to such customers’ independence.

We are committed to supporting customers with disabilities or restricted mobility and recognise that access to public transport services is often fundamental to such customers’ independence.

Working with both national and local disability groups, we continue to invest in making our services more accessible and to improve the service we offer those with disabilities, for example, through better employee training.

In March 2014, we became the first major bus operator in the UK to sign up to the ‘We’re On Board’ bus charter, developed with blind and partially sighted people by the Royal National Institute of Blind People (RNIB).

In addition, in 2014 First Bus won the Business Award at the inaugural Dementia Friendly Awards, organised by Alzheimer’s Society, for the development of a training module designed to raise awareness of dementia. The two and a half hour module 'Introduction to Dementia for First Bus Drivers' is now part of our driver Certificate of Professional Competence (CPC) in First Bus. This builds on the work already carried out by First Bus with Age UK through the introduction of Safe Journey Cards, which discreetly allows customers to let drivers know if they need extra help or assistance on their journeys.