We keep people moving every day on our services. Our customers are at the heart of everything we do, and we constantly strive to meet and exceed their expectations.
Our customers are at the heart of everything we do.
We measure customer satisfaction across our business divisions as well as obtain feedback to help us provide a service that meets and exceeds the needs and expectations of our customers. Punctuality measures and targets, specific to each business division, are detailed in our annual report on page 33.
We work with community organisations who focus on groups and individuals who use our services, helping us to improve our offering to them. These include Guide Dogs for the Blind partnering with GWR to help improve the experience of people with visual impairments using rail services in the UK, and National Runaway Safeline, who work with Greyhound across North America.