For our customers
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We manage thousands of tonnes of waste per year from our operations and on behalf of the customers who use our services. Reducing waste generated, and diverting more away from landfill makes good business sense and reduces our impact on the environment too.

Our approach

We produce both hazardous and non-hazardous waste across our operations. Our non-hazardous waste comes mainly from the passengers who use our services, from our offices and from packaging from the goods we buy. Hazardous waste arises from our vehicle maintenance workshops and depots.

We have waste management contracts in place in the UK and across North America, allowing us to centrally monitor waste arising and disposal routes. We work very closely with our waste management contractors to identify opportunities for waste reduction and improve our recycling rates across all our divisions.

We apply the principles of the waste hierarchy (reduce, reuse, recycle, recover) in our approach. For example in the UK, our operating companies aim to segregate the majority of their general waste on site (at source). Even then, the general waste is sent to a picking station where mechanical treatment is used to further separate any remaining recyclable material for recycling. This allows us to ensure that the waste hierarchy is followed correctly and all recyclable material is recovered. In many cases, any residual waste is then shredded and baled and used as a refuse derived fuel for energy recovery. Typically, only any wet waste (food and liquid) goes to landfill and our future strategy will consider food segregation for composting and anaerobic digestion to help divert even more of our waste from landfill.