For our customers
Share price :
Search
Share price :

Responsibility

Leveraging our scale and global expertise to respond to our social, economic and environmental risks and opportunities helps drive operating and financial performance, and allows us to maintain our strong partnerships with our customers and communities.

We understand the vital role we play in creating strong, vibrant and sustainable local economies, and in this section of our website you can read about how we deliver our commitments to our people, customers and communities. A summary version of our 2015 Report can be downloaded in pdf format on the right hand side of this page. 

In line with the trend for integrated reporting, we have highlighted our corporate responsibility priorities and performance this year in our Annual Report and Accounts 2015. The report covers our progress and plans for our most material sustainability (social, economic and environmental) issues.

 

You can find more detail on our progress and plans in this Responsibility section of our website.

  • Environment

    Our solutions put us at the heart of a greener, cleaner future for our communities.

    422

    tonnes of carbon dioxide equivalent per £1m of revenue

    7.8%

    carbon reduction against our 2010/11 baseline

  • Our customers

    We’re keeping people moving every day on our services.

    86%

    satisfaction rate for UK Bus passengers in the latest independent Bus Passenger Survey

    5th

    year of improvement in customer satisfaction in First Student

  • Community investment

    We use our global scale and expertise to deliver shared value for our business and for our local communities.

    £1.52m

    contributed to our communities in 2013/14, as measured by the London Benchmarking Group Model

    480

    Macmillan Cancer Support grants funded by us this year

  • Safety

    Always front of mind, safety is our way of life.

    2

    years in a row of First Student as winners of the Occupational Excellence Achievement Award from the National Safety Council

    13%

    reduction in employee injuries per 1,000 employees in Greyhound this year

  • Our people

    With 117,000 employees, our people are at the heart of our success.

    38.9%

    of employees across our business are women

    2.5%

    reduction in absence in UK Bus this year, meeting our target

Performance

View our interactive summary charts of our performance

Latest news

27
Apr 16
FirstGroup announces £70m investment in 305 new buses
27
Apr 16
First Transit awarded American Airlines shuttle operations contract at Philadelphia Airport