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Leveraging our scale and global expertise to respond to our social, economic and environmental risks and opportunities helps drive operating and financial performance, and allows us to maintain our strong partnerships with our customers and communities.

We understand the vital role we play in creating strong, vibrant and sustainable local economies, and in this section of our website you can read about how we deliver our commitments to our people, customers and communities. A summary version of our 2015 Report can be downloaded in pdf format on the right hand side of this page. 

In line with the trend for integrated reporting, we have highlighted our corporate responsibility priorities and performance this year in our Annual Report and Accounts 2015. The report covers our progress and plans for our most material sustainability (social, economic and environmental) issues.


You can find more detail on our progress and plans in this Responsibility section of our website.

  • Environment

    Our solutions put us at the heart of a greener, cleaner future for our communities.


    tonnes of carbon dioxide equivalent per £1m of revenue


    carbon reduction against our 2010/11 baseline

  • Our customers

    We’re keeping people moving every day on our services.


    satisfaction rate for UK Bus passengers in the latest independent Bus Passenger Survey


    year of improvement in customer satisfaction in First Student

  • Community investment

    We use our global scale and expertise to deliver shared value for our business and for our local communities.


    contributed to our communities in 2013/14, as measured by the London Benchmarking Group Model


    Macmillan Cancer Support grants funded by us this year

  • Safety

    Always front of mind, safety is our way of life.


    years in a row of First Student as winners of the Occupational Excellence Achievement Award from the National Safety Council


    reduction in employee injuries per 1,000 employees in Greyhound this year

  • Our people

    With 117,000 employees, our people are at the heart of our success.


    of employees across our business are women


    reduction in absence in UK Bus this year, meeting our target


View our interactive summary charts of our performance

Latest news

May 16
First Glasgow engineer scoops top accolade at major industry awards
May 16
More new trains for the North and Scotland