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  • Silver Spanner Award for First Great Western HST Performance – Modern Railways Golden Spanner Awards
  • Best Small Station (First Great Western – Barnstaple), Translink International Station Awards
  • Overall Winner, Community Rail Awards (First Great Western – Outstanding Delivery of Community Rail Strategy)
  • Project of the Year, National Rail Awards, for Reading Christmas blockade (First Great Western with Network Rail and Reading Borough Council)
  • Partnership Working Award – First Capital Connect and Hertfordshire County Council – ATOC National Cycle/Rail Awards
  • Team of the Year (First Capital Connect CCTV team), Rail Staff Awards
  • Medium Station of the Year (Bedford, First Capital Connect), National Rail Awards
  • Innovation Award (First Capital Connect and partners for Blackfriars station and bridge construction works), Network Rail Partnership Awards
  • First ScotRail – Best Business Newcomer at Scottish Modern Apprenticeship Awards
  • First ScotRail's winter weather preparedness won the Operations and Performance Award at the Rail Industry Innovation Award
  • First London driver Phil Hiett based at Dagenham Depot won frontline Employee of the Year Award at the 2011 London Transport Awards
  • Aircoach is awarded Overall Logistics and Transport Award by The Chartered Institute of Logistics and Transport Ireland
  • Two First London staff shared the 'Above And Beyond The Call Of Duty' award at Transport for London's Annual Bus Awards.