For our customers
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Contact us

For our customers

For all customer queries relating to our specific business divisions, including lost property enquiries, customer complaints, or timetable information please contact the specific operating company using the ‘For our customers’ navigation at the top of the web page or follow the links below.

First Student - http://www.firststudentinc.com/contact

First Transit - http://www.firsttransit.com/contact-us

Greyhound - http://www.greyhound.com/en/contactus.aspx

UK Bus - http://www.firstgroup.com/ukbus/

UK Rail

For our UK Bus customers

For all customer queries relating to our UK Bus businesses, including lost property enquiries, customer complaints, or timetable information please contact the specific operating company using the details below.

South West and Wales

Area Telephone No. Email Opening hours
Bristol and Avon 0117 244 4040 contactwestofengland@firstgroup.com Mon-Sat 07:00 - 19:00 Sun 07:00 - 18:00
Somerset 01823 211180 talk2us@busesofsomerset.co.uk Mon-Sat 07:00 - 19:00 Sun 07:00 - 18:00
Devon 01752 967800 contactdevon@firstgroup.com Mon-Sat 07:00 - 19:00 Sun 07:00 - 18:00
Cornwall 01872 305950 contactcornwall@firstgroup.com Mon-Sat 07:00 - 19:00 Sun 07:00 - 18:00
Greyhound 01792 341120 support@greyhounduk.com Mon - Sun 07:00 - 20:00
Cymru 01792 572255 cymru.customerservices@firstgroup.com Mon - Sun 07:00 - 20:00
Berkshire 0333 014 3530 contactberkshire@firstgroup.com Mon-Sat 07:00 - 19:00 Sun 07:00 - 18:00
Hampshire 0333 014 3480 contacthampshire@firstgroup.com Mon-Sat 07:00 - 19:00 Sun 07:00 - 18:00
Wessex 0333 014 3490 contactdorset@firstgroup.com Mon-Sat 07:00 - 19:00 Sun 07:00 - 18:00
Scotland

Area Telephone No. Email Opening hours
First Glasgow 0141 420 7600 contact.glasgow@firstgroup.com 24 hours, 7 days a week
First Scotland East 01324 602200 contact.scotlandeast@firstgroup.com 24 hours, 7 days a week
First Aberdeen 01224 650000 customer.services@firstgroup.com 24 hours, 7 days a week
North of England


Area Telephone No. Email Opening hours
Greater Manchester 0161 627 2929 getintouch@firstgroup.com Mon-Fri 0700-1900; Sat 0900-1700
South Yorkshire 01709 566000 getintouch@firstgroup.com Mon-Fri 0700-1900; Sat 0900-1700
West Yorkshire 0113 381 5000 getintouch@firstgroup.com Mon-Fri 0700-1900; Sat 0900-1700
York 01904 883063 getintouch@firstgroup.com Mon-Fri 0700-1900; Sat 0900-1700
East Anglia, Midlands and Potteries

Area Telephone No. Email Mon-Fri
All areas 01603 268030 contactus.fec@firstgroup.com 07:30 - 17:30

Corporate Communications

The Group Corporate Communications and Investor Relations Department are:

Rachael Borthwick

Group Corporate Communications Director

Stuart Butchers

Group Head of Media

Mike Katz

Head of Policy and Public Affairs

Faisal Tabbah

Group Investor Relations Manager

50 Eastbourne Terrace
Paddington
London W2 6LG

Tel: +44 (0)20 7725 3354

Email: corporate.comms@firstgroup.com

Corporate Offices

FirstGroup Corporate Offices

Headquarters

Principal and Registered Office

FirstGroup plc
395 King Street
Aberdeen
AB24 5RP

Tel: +44 (0)1224 650100
Fax: +44 (0)1224 650140

View map

London Corporate Office

FirstGroup plc

50 Eastbourne Terrace
Paddington
London

W2 6LG

Tel: +44 (0)20 7291 0505
Fax: +44 (0)20 7636 1338

FirstGroup America Headquarters

600 Vine Street
Suite 1400
Cincinnati

OH 45202

Telephone: (513) 241-2200

 

Media enquiries

First Student, First Transit, First Vehicle Services, Greyhound and First Canada

Journalists wanting press information for any enquiries relating to First Student, First Transit and Greyhound should call:
(513) 362-4600
Email: fga.communications@firstgroup.com


First UK Bus Services and General Enquiries.

Journalists wanting press information about First UK Bus should call:

Contact Telephone
Niall Dowds
Head of External Communications.
+44 (0) 1224 650 100
Brandon Jones
Head of External Relations, UK Bus for North Region
+44 (0)7775 824829
Karen Duffett
Public Relations Manager, UK Bus for: West of England; South and West Wales
+44 (0)117 373 6470
Alison Henderson
Public Relations Manager, UK Bus for: Hampshire, Dorset & Berkshire; Devon, Cornwall & Somerset
+44 (0) 23 8071 4832
Stephanie Todd
Public Relations Manager, Scotland Bus
+44 (0)141 636 3143 
+44 (0)7525 866712
Lucy Wright
Public Relations and Marketing Manager for Norfolk, Suffolk and Essex.
+44 (0)1603 268143
Ady Culpin
Public Relations and Marketing Manager for Midlands and Potteries.
+44 (0)116 268 9174


First UK Rail Services and General Enquiries. 

Journalists wanting press information about First's UK Rail division should click on the following links for the appropriate contacts:

Operator Contact
First ScotRail http://www.scotrail.co.uk
First TransPennine Express http://www.tpexpress.co.uk
First Great Western http://www.firstgreatwestern.co.uk
First Hull Trains Please call +44 (0)1482 867 867

Careers

For all career queries including current vacancies, please click here.

Account Queries

For supplier accounts payable queries for Group and UK Bus please contact:

Customer Support Team (01224) 629500 (option 1)

MOJ Portal Details

FirstGroup/Transportation Claims C00354

North America Employee Benefits Center

For North America Employee Benefits Center, please click here.