For our customers
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Contact us

For our customers

For all customer queries relating to our specific business divisions, including lost property enquiries, customer complaints, or timetable information please contact the specific operating company using the ‘For our customers’ navigation at the top of the web page or follow the links below.

First Student - http://www.firststudentinc.com/contact

First Transit - http://www.firsttransit.com/contact-us

Greyhound - http://www.greyhound.com/en/contactus.aspx

First Bus - http://www.firstgroup.com/ukbus/

First Rail

For our First Bus customers

For all customer queries relating to our First Bus businesses, including lost property enquiries, customer complaints, or timetable information please contact the specific operating company using the details below.

Area

Telephone No.

Email

Opening hours

 

 

 

 

South West and Wales

Bristol and Avon

Somerset

Berkshire

Wessex

Southampton

Portsmouth

0345 602 0121

firstsouthuk@firstgroup.com

Mon-Sat

07:00 - 19:00 (excl. Bank Holidays);

Sun

09:00 - 17:00

Cornwall

01872 305950

contactcornwall@firstgroup.com

Mon-Sat

07:00 - 19:00 Sun

07:00 - 18:00

Greyhound

01792 341120

support@greyhounduk.com

 

Mon-Sun

07:00 - 20:00

Cymru

01792 572255

cymru.customerservices@firstgroup.com

 

Mon-Sun

07:00 - 20:00

 

 

 

 

Scotland

Glasgow

0141 420 7600

contact.glasgow@firstgroup.com

 

24 hours, 7 days a week

Scotland East

01324 602200

contact.scotlandeast@firstgroup.com

 

24 hours, 7 days a week

Aberdeen

01224 650000

customer.services@firstgroup.com

 

24 hours, 7 days a week

 

 

 

 

North of England

Greater Manchester

0161 627 2929

getintouch@firstgroup.com

Mon-Fri

0700-1900;

Sat

0900-1700

South Yorkshire

01709 566000

West Yorkshire

0113 381 5000

York

01904 883063

 

 

 

 

East Anglia, Midlands and Potteries

All areas

01603 268030

contactus.fec@firstgroup.com

 

Mon-Fri
07:30 - 17:30

Corporate Offices

FirstGroup Corporate Offices

Principal and Registered Office

FirstGroup plc
395 King Street
Aberdeen
AB24 5RP

Tel: +44 (0)1224 650100
Fax: +44 (0)1224 650140

View map

 

London Corporate Office

FirstGroup plc

50 Eastbourne Terrace
Paddington
London

W2 6LG

Tel: +44 (0)20 7291 0505
Fax: +44 (0)20 7636 1338

 

FirstGroup America Headquarters

600 Vine Street
Suite 1400
Cincinnati

OH 45202

Telephone: (513) 241-2200 

FirstGroup Corporate Offices

Headquarters

Principal and Registered Office

FirstGroup plc
395 King Street
Aberdeen
AB24 5RP

Tel: +44 (0)1224 650100
Fax: +44 (0)1224 650140

View map

London Corporate Office

FirstGroup plc

50 Eastbourne Terrace
Paddington
London

W2 6LG

Tel: +44 (0)20 7291 0505
Fax: +44 (0)20 7636 1338

FirstGroup America Headquarters

600 Vine Street
Suite 1400
Cincinnati

OH 45202

Telephone: (513) 241-2200

 

Careers

For all career queries, please contact careers@firstgroup.com.

To find out about current vacancies, please visit our careers website

Account Queries

For supplier accounts payable queries, please contact:

Accounts payable team (01224) 629500 (option 1)

MOJ Portal Details

FirstGroup/Transportation Claims C00354

North America Employee Benefits Center

For North America Employee Benefits Center, please click here.