For our customers
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Contact us

Contact us

For our customers

For all customer queries relating to our specific business divisions, including lost property enquiries, customer complaints, or timetable information please contact the specific operating company using the ‘For our customers’ navigation at the top of the web page or follow the links below.

First Student -

First Transit -

Greyhound -

UK Bus -

UK Rail

Corporate Offices

FirstGroup Corporate Offices


Principal and Registered Office

FirstGroup plc
395 King Street
AB24 5RP

Tel: +44 (0)1224 650100
Fax: +44 (0)1224 650140

View map

London Corporate Office

FirstGroup plc

50 Eastbourne Terrace

W2 6LG

Tel: +44 (0)20 7291 0505
Fax: +44 (0)20 7636 1338

FirstGroup America Headquarters

600 Vine Street
Suite 1400

OH 45202

Telephone: (513) 241-2200

Corporate Communications

The Group Corporate Communications and Investor Relations Department are:

Rachael Borthwick

Group Corporate Communications Director

Stuart Butchers

Group Head of Media

Mike Katz

Head of Policy and Public Affairs

Faisal Tabbah

Group Investor Relations Manager

50 Eastbourne Terrace
London W2 6LG

Tel: +44 (0)20 7725 3354


Media enquiries

First Student, First Transit, First Vehicle Services, Greyhound and First Canada

Journalists wanting press information for any enquiries relating to First Student, First Transit and Greyhound should call:
(513) 362-4600

First UK Bus Services and General Enquiries.

Journalists wanting press information about First UK Bus should call:

Contact Telephone
Niall Dowds
Head of External Communications.
+44 (0) 1224 650 100
Brandon Jones
Head of External Relations, UK Bus for North Region
+44 (0)7775 824829
Karen Duffett
Public Relations Manager, UK Bus for: West of England; South and West Wales
+44 (0)117 373 6470
Alison Henderson
Public Relations Manager, UK Bus for: Hampshire, Dorset & Berkshire; Devon, Cornwall & Somerset
+44 (0) 23 8071 4832
Stephanie Todd
Public Relations Manager, Scotland Bus
+44 (0)141 636 3143 
+44 (0)7525 866712
Lucy Wright
Public Relations and Marketing Manager for Norfolk, Suffolk and Essex.
+44 (0)1603 268143
Ady Culpin
Public Relations and Marketing Manager for Midlands and Potteries.
+44 (0)116 268 9174

First UK Rail Services and General Enquiries. 

Journalists wanting press information about First's UK Rail division should click on the following links for the appropriate contacts:

Operator Contact
First ScotRail
First TransPennine Express
First Great Western
First Hull Trains Please call +44 (0)1482 867 867


For all career queries including current vacancies, please click here.

Account Queries

For supplier accounts payable queries for Group and UK Bus please contact:

Customer Support Team (01224) 629500 (option 1)

MOJ Portal Details

FirstGroup/Transportation Claims C00354

North America Employee Benefits Center

For North America Employee Benefits Center, please click here.