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For our customers

For all customer queries relating to our specific business divisions, including lost property enquiries, customer complaints, or timetable information please contact the specific operating company using the ‘For our customers’ navigation at the top of the web page.

FirstGroup Corporate Office

Headquarters

Principal and Registered Office

FirstGroup plc
395 King Street
Aberdeen
AB24 5RP

Tel: +44 (0)1224 650100
Fax: +44 (0)1224 650140

View map

London Corporate Office

FirstGroup plc

50 Eastbourne Terrace
Paddington
London

W2 6LG

Tel: +44 (0)20 7291 0505
Fax: +44 (0)20 7636 1338

FirstGroup America Headquarters

600 Vine Street
Suite 1400
Cincinnati

OH 45202

Telephone: (513) 241-2200

News, media and investors

Please find the relevant contact details below for your media, news or investor enquiries.

Corporate Communications - Group

The Group Corporate Communications and Investor Relations Department are:

Rachael Borthwick

Group Corporate Communications Director

Stuart Butchers

Group Media Relations Manager

Mike Katz

Head of Policy and Public Affairs

Faisal Tabbah

Group Investor Relations Manager

50 Eastbourne Terrace
Paddington
London W2 6LG

Tel: +44 (0)20 7725 3354

Email: corporate.comms@firstgroup.com

Corporate Communications - North America

Journalists wanting press information for all First Student, First Transit, First Vehicle Services, Greyhound and First Canada related enquiries should call:
(513) 362-4600
Email: fga.communications@firstgroup.com

UK Bus

UK Bus Services and General Enquiries.

Journalists wanting press information about First UK Bus should call:

Contact Telephone
Niall Dowds
Head of External Communications, UK Bus, and Head of PR for UK Bus in Scotland.
+44 (0) 1224 650 100
Brandon Jones
Head of External Relations, UK Bus (North Region)
+44 (0) 161 627 2929
Karen Baxter
Public Relations Manager, UK Bus for: West of England; South and West Wales
+44 (0)117 373 6470
Alison Henderson
Public Relations Manager, UK Bus for: Hampshire, Dorset & Berkshire; Devon, Cornwall & Somerset
+44 (0) 23 8071 4832
Emma Latimer
Public Relations Manager, UK Bus in Greater Glasgow.
+44 (0)141 636 3075
+44 (0)7894 588 825
Chelsea de Silva
Public Relations and Marketing Manager for Norfolk, Suffolk and Essex.
+44 (0)1603 268143
Ady Culpin
Public Relations and Marketing Manager for Midlands and Potteries.
+44 (0)116 268 9174

UK Rail

First UK Rail Services and General Enquiries. 

Journalists wanting press information about First's UK Rail division should click on the following links for the appropriate contacts:

Operator Contact
First Capital Connect http://www.firstcapitalconnect.co.uk
First ScotRail http://www.scotrail.co.uk
First TransPennine Express http://www.tpexpress.co.uk
First Great Western http://www.firstgreatwestern.co.uk
First Hull Trains Please call +44 (0)1482 867 867

Careers

For all career queries including current vacancies, please click here.

Account Queries

For supplier accounts payable queries for Group and UK Bus please contact:

Customer Support Team (01224) 629500 (option 1)

MOJ Portal Details

FirstGroup/Transportation Claims C00354